PAULO BALANÇAS has in its staff qualified and experienced technicians to guarantee Technical Assistance to its weighing equipment, in the most diverse aspects.
TECHNICAL TELEPHONE SUPPORT
Telephone technical support at the time of customer contact allows for a first diagnosis to be carried out, which in the simplest cases, with the cooperation of the customer, results in the resolution of the incident.
PROXIMITY TECHNICAL SUPPORT
Proximity technical support is carried out directly at the customer’s premises by experienced and qualified technicians, who move with the technical means and materials to resolve most incidents instantly.
Replacement equipment is guaranteed to the customer when it is not possible to resolve the repair/recovery of the weighing equipment on site and while the original equipment is subject to factory intervention, thus minimizing equipment downtime.
Urgent interventions, when requested by the customer, guarantee top priority in the handling of the assistance request and in the allocation of technical and material resources, in order to resolve the incident in a period typically less than 24 hours.